Return Policy
**Fight to Fight**
**Effective Date:**7-13-2024
Fight to Fight offers two types of made-to-order products: the dye-sublimation print and the standard print. Each print requires a different treatment, so the length of production time may range from 5 to 7 business days from the time the order was placed. Due to the nature of dye-sublimation printing, production may sometimes be delayed.
**ALL our T-shirts, Tank Tops, Racers, and Hoodies are made-to-order. We do not hold inventory or stock.**
**1. Returns**
If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to info@fighttofight.com. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.
It is very important that you read the description of each item before you place your order. There is a sizing chart available on our site so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.
At this time, we do not accept returns for any reason because, as mentioned earlier, we do not hold inventory or stock for all items made-to-order. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submit your order form. We normally send your order information immediately to the production facility, but if you contact us within the indicated timeframe, we will still be able to make your requested amendments.
On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!
**2. Refunds (if applicable)**
Fight to Fight refunds via store credit. In the event that the customer refuses the store credit refund, a $5 cancellation and processing fee will be deducted from the refund amount via the original funding source.
You can use your store credits to purchase any other item from our store. You will be given store credits in exchange for any item that is damaged or has missing parts upon delivery.
You will also be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
However, we cannot process refunds as store credits for the following:
- Items purchased while on sale
- Gear
- Accessories
**3. Cancellations**
Please place your order carefully. You must contact our support should you wish to cancel your order. Our Customer Service staff will try to intercept the order before it goes into production. However, we do not guarantee we will be able to do so.
**4. Shipping**
We use a standard shipping method of 3-5 business days from the day the item is released from production. The shipping fee will be included in your final bill, unless it was waived due to some promotion. The shipping fee is non-refundable and will be deducted from the cost of refunded store credits if you are eligible to receive such credits.
**5. Shipping and Delivery**
At this time, Fight to Fight ships merchandise to locations within the United States and U.S. territories. We also ship to Australia, Canada, Germany, Japan, and the United Kingdom. The risk of loss and title for all merchandise ordered on this website passes to you when the merchandise is delivered to the shipping carrier and an appropriate tracking number is issued for the package.
Fight to Fight staff will do its best to help resolve any issues and achieve total customer satisfaction.
FAQ
**I got the wrong shirt. How can I get my correct order?**
In the event of a wrong order, please contact Customer Service at info@fighttofight.com. We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify your claim. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.
**I received a defective or damaged product. What do I do?**
Please contact Customer Service at info@fighttofight.com. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order.
